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Use online, mobile and other multi-channel services of the City's Customer Call Center with questions or requests for service.
For new service, to transfer or disconnect services, or for questions, please call the City's Customer Call Center at 826-2489.
Beginning October 1, 2013, customers may request either a Correction to their Street Maintenance Fee charge or they may Appeal some billing factors.
provides assistance in paying winter gas bills
plumbing assistance for low-income homeowners
Medical Exemptions for Utility Customers
"Courtesy Notice Program" for those customers that have an approved medical exemption.
If a resident knows they are having problems paying their utility bill, they must seek assistance prior to utilities being disconnected. If disconnection occurs, the entire balance and any associated fees must be paid in full prior to reconnection. Citizens seeking assistance with a payment plan prior to disconnection should make an appointment with the Utility Billing Office to avoid disconnection.
The Utilities Business Office is responsible for connecting, billing and reading new and existing service(s) for Water, Wastewater, Solid Waste, and Gas. You can inquire about existing accounts, and report any problems you have with the service billing.
Solid Waste Services
Gas - Inside & Outside City Limits
The City uses an automated meter reading system.
The IVR (automated phone system) for utility payments is down! The technical support team from the vendor is working to get the system back up and running. Please use other payment options until the system is restored. Thank you for your patience!
Utility Bill Payment and Account Information Options
Find out utility bill payment options, such as online, automated phone and substation locations. Sign up for eBilling. Get account balance and other information online or through the automated phone system (Go to payment and account info options).
If you are having problems paying your bill, call the City's Customer Service Center at 361-826-CITY (2489) or schedule a date and time to meet with a UBO resolution intake specialist. (Go to online calendar).
2-1-1 Texas also is an option. The toll-free, 24-hour information and referral number, 2-1-1 is an easy way to get information about community programs that may be able to assist.
Wastewater Winter Quarter Averaging
“Winter Average” charges shall apply to one family residential customers only. The “winter average” will be calculated using the following method: